Author Archive for Chris Cook

What Would You Do If You Knew You Couldn’t Fail?

It’s 2023 and time to start the year with a fresh perspective.

So I ask you these three simple questions:

  1. What would you do if you knew you could not fail and those around you would wholeheartedly support you?
  2. Are you doing it?
  3. If not, then why?

Think about it …

If your reason for not doing something is that you’re afraid of failing or being judged … how much worse would that be than never having tried?

It’s better to do something imperfectly than to do nothing perfectly. Click To Tweet

Make 2023 your year of personal leadership growth.

Do you have a goal you want to reach in 2023—either career-related or personal? Is there something you want to improve or change that’s been gnawing at you for years?

What’s holding you back? Where are you stuck? Why haven’t you been successful in the past? Have you ever considered working with a leadership coach?

Who exactly seeks out a coach? Leaders who want even more out of life.

Not sure if coaching is for you? Check out my coaching services. I will help you become clear on what you want, develop action plans, stay committed to your goals and live intentionally. With coaching certifications from the International Coaches Federation and The Coaches Training Institute, I am also skilled in organizational and relationship systems coaching—working with teams in small to large organizations.

As your coach, I will hold you accountable—and that’s a good thing because statistics show coached people are seven times more likely to follow through on their plans.

I have two openings for coaching clients now, so call me at 541.601.0114 or email me and let’s start a conversation (complimentary). Here’s to a great 2023!

A Wish and a Challenge for 2022

Let’s begin with a wish—a prayer—a hope—that I recently learned from my friend Christine, who is teaching in a small village in Zimbabwe, Africa—Kufunda. She says they begin with this verse each day:

May wisdom shine through me.
May love glow within me.
May strength penetrate me
That in me may arise
A helper of humankind,
A servant of sacred things
Selfless and true.
—Rudolf Steiner

I am so proud of my friend and love getting updates from her. I am especially grateful to have learned this beautiful wish with which to begin each day.

Positivity in the world begins with each of us.

The power of affirmations—in your personal life, in business, and athletics—means what you think is what you become. We have complete control over our own narratives. How we think and feel dictates our state of well-being. Looking to enhance your well-being in 2022? It’s time to master the power of positive self-talk. And Capiche has an exercise to help you do just that!

The purpose of this activity is to turn your self-talk from destructive to constructive. Many of us are flat-out cruel to ourselves with our self-talk. It’s time to break that narrative.

Let’s say you want to improve your performance in a sport you love to play. Time to reframe your inner dialogue. It’s easy. Grab a piece of paper and create two columns. In the first column goes a positive statement about yourself. In the second column, add something you have accomplished (at some time, not necessarily that day). Just complete one row each day; by the end of a month, you’ll have 30 rows of positive statements and accomplishments completed!

Let me share an example. One of my clients wants to improve his self-talk to enhance his pickleball performance. In his first column, he could say, “I am coachable,” and the accomplishment might be, “I passed my 3.5 rating test.” That’s enough for one day! He’ll add one more row each day over the next month.

It takes less than a minute a day. Given that there are 1,440 minutes in a day, you should be able to find just one to complete this activity. I promise that at the end of the 30-day period, you’ll have experienced a huge boost in confidence and performance. Practicing positive self-talk will allow you to quit tearing yourself down and instead build yourself up.

Dan DeNose

Dan DeNose – “You are what you think”

Funny—as I write this, I just happen to be wearing a hoodie that says, “You are what you think.” I purchased it from a dear family friend, Dan DeNose. Now, he’s a guy who embodies this message, and I invite you to check him out for some extra positive vibes!

Wishing you a happy, healthy, and positive new year!

10 Ways to Shine Your Light in Dark Times

As Winter Solstice is upon us with long nights now growing shorter, I daydream about the previous year. All that I am grateful for, all that I celebrate, and all that I cherish. You are part of that daydream, and today I offer you all my best with wishes for a joyful 2021, along with a promise. Many thanks to guest contributor Allan Weisbard of Healthy Optimism for his eloquent expression of this wish—and promise.


Shine Your Light. I’ll Shine Mine. Together We’ll See Our Way Through.

by Allan Weisbard, LCSW

All of us struggle with dark times, whether it’s a private, personal crisis or a public, worldwide crisis. As I shared in a recent Ashland Daily Tidings article, I learned this lesson early when two months shy of my 13th birthday I lost my younger brother to cancer. But I also learned that when we make our light shine bright, we can dispel the shadows.

Shining your light also helps others feel more resilient. Your light joins with and amplifies the optimism and resilience that others shine, creating a clear path through the darkness.

How to shine your light—even when it feels like you’re in a long, dark tunnel.

1. Cultivate Healthy Optimism

Tell yourself, “I will get through this. This too shall pass.”

2. Hold Integrity to Your Boundaries

COVID precautions are a sign of love and respect for family, friends, and community. Remembering this makes it easier to be firm in your limits.

3. Remember Kindness

Think positive thoughts toward everyone you see and choose to be kind every day. See all the little things people do for you each day and thank them.

4. Be Grateful and Appreciative

With modern medicine and technology, there is no better time to be living through a pandemic. We have a vaccine on the horizon, video conferencing, movies, and online ordering at our fingertips.

5. Look for the Silver Linings

It’s easy to concentrate on what you’ve lost, but look for what you’ve gained. I know that I have gained a more leisurely lifestyle with more time to explore new interests.

6. Challenge Pessimistic Thinking

Replace negative, self-limiting thoughts with positive self-talk. Focus on what went right instead of what went wrong. Find something that can bring you joy each day … fresh air, foliage, clouds, etc.

7. Seek a Sense of Awe

sense of awe is valuable for getting through hard times. Enjoying nature in-person or on shows is soothing. Actively seek out moments of awe to increase your positive emotions and decrease stress.

8. Remain Socially Connected While Physically Distant

Many people have reconnected with friends and relatives utilizing Zoom. A continued sense of social bonds is a key to happiness. Is there someone you can reach out to?

9. Curate Exposure to the News and Social Media

Find some good news and share it with others! Feel free to take a news sabbatical. Read other sections of the paper such as science, health, or book reviews.

10. Imagine Positive, Joyful Outcomes

Making a positive Post-Pandemic Plan for yourself helps you to start living that positive outcome in your mind. I look forward to travel and visiting friends and family, without worrying. What are some activities you’re looking forward to?

Inside the word emergency is the root word emerge. How do you want to emerge differently from this crisis/opportunity?


Your Optimism Challenge:

I encourage you to choose a few ideas from this list and try them and see how it can strengthen your resilience. If you’re still having trouble getting your light to shine, reach out to a friend or a professional for help. I’d love to hear what works for you.


Note: Reprinted with the author’s permission; the original blog post can be found here.

True Grit Revisited

What’s the strongest predictor of success in life—at the office, in school, on the field, or in relationships? Is it IQ, EQ, socioeconomic background, leadership skills, or talent? Actually, it’s none of those. It’s grit. This realization came back to me in full force amidst the non-stop, ever-changing COVID-19 predictions, and the whirlwind that has invaded our daily lives. When I first posted this blog in April of 2016, the world was a different place. Yet the premise has never rung more true. Please read on, and let me know if you agree.

From spelling bee finalists to Westpoint cadets, athletes to rookie teachers, scholars to salespeople, MacArthur fellow and University of Pennsylvania Psychologist Angela Lee Duckworth found two consistent predictors of achievement: grit and self-control.

Duckworth discusses the pioneering research on grit she and her colleagues have been conducting at the Duckworth Lab in the following TED talk.

What Seventh-Graders Taught Duckworth

Having left a lucrative job in management consulting to teach seventh-grade math, Duckworth started noticing something funny. The students with the sharpest IQs were sometimes the lowest achievers, and those with poorer IQ scores sometimes outshone their more talented peers.

None of the typically assumed factors for success accounted for the patterns she was seeing. What did those who excelled have in common?

After five years of teaching, Duckworth got a PhD in psychology to find out. She shares these discoveries in her book, Grit: The Power of Passion and Perseverance. A fast-rising #1 bestseller in Educational Certification & Development at Amazon, the book explores why focused persistence gets us further than raw ability.

It’s Not How You Succeed—It’s How You Fail

Those who glide through life don’t get a chance to develop the stamina and chutzpah that help them overcome obstacles when they do arise. Grit is not about skating by but rather about doggedly bouncing back every time you stumble.

Authentic Happiness author and positive psychology luminary Martin Seligman is part of the team heading up the Growth Initiative, which focuses on the subject of growth through adversity.

Seligman and his colleagues are interested in identifying how and why some people thrive following tragedy while others wither. Their goal is “to better understand the conditions under which people can experience positive behavioral changes after going through highly stressful adverse events.”

Japan: A Case Study in Post-Traumatic Growth

Just as a scar thickens the skin, trauma can build the resilience necessary to weather future calamities.

A case study in post-traumatic growth, the nation of Japan flourished following the physical and psychological devastation wrought by the Hiroshima and Nagasaki atomic bombings.

Written following the 2011 Japanese earthquake, tsunami and nuclear reactor crisis, this New York Times article argues that it is Japan’s very history with trauma that would enable it to heal from the latest onslaught.

In the article, authors Peter Fretwell and Taylor Baldwin Kiland outline the five necessary conditions to cultivate in the face of mass trauma:

  1. a sense of safety;
  2. calm;
  3. a sense of self and community efficacy;
  4. connectedness; and
  5. hope.

We can carry those lessons over into our individual lives as we learn to cope with—and grow through—adversity.

An Undercover FBI Agent Shares Her Secrets

Former FBI undercover and counterintelligence agent LaRae Quy shares these five tips for building the confidence needed to succeed in an informative article:

  1. Don’t fear failure. Taking risks, challenging yourself, and making mistakes give us an opportunity to learn—and grow. In other words, it’s what Homer Simpson calls a “crisitunity.”
  2. Value feedback. Quy cites recent Leadership IQ research indicating that lack of coachability accounted for 26 percent of failed new hires. Those who seek out and embrace constructive feedback are more likely to evolve.
  3. Practice. It gets you to Carnegie Hall for a reason—the more familiar you are with a task, the more effortlessly you will be able to execute it. You will also recover from a misstep with more grace.
  4. “Only connect.” Having the support and mutual respect of colleagues will bolster your confidence and strengthen your sense of community.
  5. Build grit. We’ve already learned the value of grit from Duckworth. There is no pearl without the sand.

How Much Grit Have You Got?

Find out by completing the Grit Survey available at Authentic Happiness. Registration is free, and you’ll gain access to tons of goodies.

How have encounters with adversity led to your growth? Are you ready to up your game?

Chris Cook can help you develop the necessary grit to achieve your goals. Call 541.601.0114 or email Chris today.

Note: This is an updated version of a previously published post.

Business Not As Usual: The Most Important Thing to Do Now to Prepare for an Uncertain Future

Now’s the time to plan for the new normal when we’re back in business. Things are different now and will be different then. Expectations are different. And your modus operandi had better be different if you want to retain, recapture, and attract customers.

Do it now. Create—or update—your strategic plan.

Now’s the time to look around and get in touch with the new competitive landscape. So much has changed and is still changing. Especially customer expectations. Like it or not, it’s true—a privilege once granted becomes a right that’s expected.

Even if you have a strategic plan in place, there’s no doubt it will need a massive re-imagination as the competitive landscape has experienced an earthquake with numerous aftershocks (many still to come) resulting from the COVID-19 pandemic.

In a nutshell, strategic planning identifies the purpose of an organization (vision and mission), what it will do, how it will perform (goals and measurable objectives), and under what terms it will operate (values).

It specifies baseline capabilities as well as real or potential constraints that may exist or be placed on an organization, delivering a set of goals and requirements to achieve desired outcomes. A strategic plan enables an organization to establish direction and priorities while focusing on the critical actions necessary to implement and achieve the mission. A strategic plan improves resource utilization, reduces redundancy, and allows an organization to both create stability and seek opportunity.

What are your competitors offering? What are consumers expecting? For grocery stores, delivery and curbside pickup are the new normal. For wineries, free shipping is the new normal. How will you stand out from the competition and stay true to your brand?

Start with SWOT

Revisit that SWOT analysis you did or create one now. What are your Strengths, Weaknesses, Opportunities, and Threats in this new business landscape? Are there strengths in your customer base, market position, products, sales channels, or profitability? Are there weaknesses in your financial resources, staffing, or competitive vulnerability? Are there opportunities to enter new markets, form alliances, pursue M&As, and launch new products? And how are the threats surrounding the economy, lack of financial resources, loss of key staff, and more aggressive competition affecting you?

With this information at hand, you can answer these four key questions.

1) Why does this organization exist?

This can be answered in the refinement of the organizational vision, mission, and values, which define the purpose and function of the organization.

2) What should be the major work of the organization?

This is answered in the development of strategic goals, which are based on the critical issues and needs facing the organization.

3) How will the work of the organization be completed?

Here’s where we drill down to department-level objectives. Your strategies and tactics will be developed with specific details of implementation written in an action-planning format with SMART goals (specific, measurable, achievable, results-focused, and timebound).

4) What are your staffing, budget, and financing needs?

With all the departmental needs defined and quantified, we round them up to a centralized plan with an organizational structure and budget. If your financing is not at the required level, there are two solutions: either decrease the plan to a level you can afford or raise the capital required to achieve the full plan.

Together Yet Apart

You may be thinking, “But we can’t all get together to do this, and I can’t imagine a daylong ‘meeting’ online.” Well, true. Capiche is working with a model that uses the Zoom platform in shorter sessions—I’ll outline below.

Using breakout ‘rooms’ and collaboration tools, this format has the potential for even better outcomes than a daylong marathon session.

For example, at the first session, you can complete the SWOT analysis and set the stage for what’s to come. Each of the following sessions could focus on answering one of the four questions outlined above.

These shorter sessions are easier for your team to schedule since they can participate from their own home. You’ll find that you can keep things moving, interesting, and completely interactive with skillful use of the many online communication tools available. I’ve found a comprehensive review of these items in a recent blog post by Lucid, and I selectively use these tools to enhance processes and outcomes. They include:

  • collaborative document editors
  • simple sticky-note applications
  • dedicated group brainstorming and decision-support software
  • virtual design spaces and visual management tools

These tools make the process easy and FUN! Actually, it’s way better than spending a day or two cooped up together in a room slogging through the typical process.

For each of the Zoom planning sessions, I like to use this format—and it works both in-person and online:

  1. Discuss topic context and background.
  2. Engaging in individual brainstorming during which each person writes their ideas on separate notes.
  3. Share ideas with the whole group—posting to the group space.
  4. Group or cluster underlying concepts.
  5. Enable voting on priorities.
  6. Create a working draft.
  7. Determine next steps.

Get Started Today

Capiche is currently working with organizations remotely with great success, and we can do the same for you. Let’s get started on your organization’s new strategies for success as we all find our way toward the future. Call 541.601.0114email, or use our contact form today.
Now’s the time to plan for the new normal. Click To Tweet

The News Is Making Me Sick—and Killing My Business!

Accidents. Scandals. Deaths. Lawsuits. Layoffs. Pandemics. All of these events—and others you’ve never imagined—can impact your business. Do you have a crisis communication plan?

With the coronavirus sweeping the country, I’m getting email blasts from businesses far and wide—with varying messaging. From a nonprofit group: “We’re writing to inform you that the …  Conference Steering Committee has made the difficult decision to cancel this year’s conference.… We make this decision out of an abundance of caution and in the best interest of current public health concerns.”

And from my residence, Ashland, Oregon: “On March 12, 2020, Governor Kate Brown announced urgent new rules to slow the spread of COVID-19 (Coronavirus) in Oregon based on the recommendations of the Centers for Disease Control and Prevention (CDC), Oregon public health experts, epidemiologists, and health professionals. This includes the cancellation of all large gatherings over 250 people statewide effective immediately for four weeks. As a result, venues that host large public events, including the Oregon Shakespeare Festival’s Angus Bowmer and Thomas Theatres, will be closed beginning March 12, in an effort to mitigate the spread of COVID-19.”

Why Have a Crisis Communication Plan

Michael Turney, professor of communication at Northern Kentucky University (with a robust communication strategy related to the virus and its implications to the campus community), likens having a crisis communication plan to auto insurance.

“Most of us purchase automobile accident insurance even though we’re statistically more likely to not have an accident than to have one,” Turney states. “So, buying insurance is also a way of planning for something that may not happen, and most auto insurance policies sit in drawers gathering dust. Despite this, clear-thinking drivers do not forego car insurance, and knowledgeable communicators do not try to get by without a crisis communication plan.”

The time to create your plan is before you need it. However, necessity is often the mother of invention.

Elements of a Crisis Communication Plan

1) Identify critical stakeholders, such as:

  • employees
  • shareholders
  • donors
  • vendors
  • media

2) Define tasks:

  • Who makes the decisions and directs operations, keeping the team updated?
  • Who keeps employees—and possibly their families—updated?
  • Who will serve as the spokesperson, publicly announcing new developments, articulating the organization’s positions, and handling media interviews?
  • Who will assist with arranging interviews and distributing background information to the media? How might this person help with fact-checking to support the spokesperson?
  • Who will communicate with investors, especially if the situation results in financial uncertainty?
  • Who will monitor phone calls, emails, and social media posts to appropriately route crisis-related messages and responses?

3) Create a crisis communication team roster that identifies specific people who can take on each task.

  • Be sure contact information (cell phone, email, home address) for each person is current. If the organization is large, include current job titles and departments.
  • Add at least one or more people who can back-fill for each task.

4) Share the plan with all employees and update it with every change in personnel.

5) Create (or gather) boilerplate information about the organization that can be available to the media.

Are You Ready?

In this crisis, do you need immediate assistance with communication to your stakeholders and the media? Do you need help developing a crisis plan for your business? We can quickly step in to help with practical, actionable advice. Call 541.601.0114email, or use our contact form today.
The time to create your plan is before you need it. Click To Tweet

Yes, It’s BiG—a BiG Fail! 5 Ways to Avoid a Colossal Campaign Clunker

At the end of each year, many publications “celebrate” the worst marketing campaigns of the year. Less than 40 days into the new year, and there was already a regrettable fail that hit my mailbox. Earlier this month, I published this to my Capiche.wine blog. While I was at the Oregon Wine Symposium last week, several of my readers remarked that they’d been appalled by this example of a marketing fail—so much so that I decided to share the story on this site as well. Here ya go!

The Unified Wine & Grape Symposium has moved from downtown Sacramento to Cal Expo—the state’s fairgrounds. This was a great decision as it centralizes the entire three-day event. “It’s Going to Be BiG” was a good marketing theme. The location change will give 14,000 wine industry members the opportunity to network and visit the 700+ industry suppliers without having to travel throughout the downtown.

BiG Unified Wine and Grape Symposium Wine Spectator Cover

“It’s Going to Be BiG” is a PR nightmare! Because of the way the circular is folded, there is the appearance of a massive breast, complete with an areola, with the tiniest squirrel positioned in front of what looks like a nipple. The acorn is about 16 times larger than the squirrel, hence the “BiG”—except conference organizers (and worse yet, their graphic design team) didn’t look at the circular in its folded format, or so they say.

We called both sponsors of the event—the American Society for Enology and Viticulture (ASEV) and the California Association of Winegrape Growers (CAWG). One organization was understanding and concerned. The other was more defensive.

Ideally, your organization and the marketing team and graphic artist will look at every ad as it will be delivered. We were told this didn’t occur. Seasoned marketing professionals know to do this. We would like to believe there was never the intent to produce an offensive ad, but this was a colossal fail. And the defensive response from one organizer compounded the problem.

Five ways to avoid a colossal clunker:

  1. Consider your audience—will the messaging resonate with them (or, in this case, disgust them)?
  2. Be sensitive to cultural references and stereotypes (e.g., H&M).
  3. Review timing so as not to cause confusion with unrelated activities that may be added with your campaign (e.g., Milwaukee Bucks).
  4. Involve others in your organization in the review process—different perspectives can reveal problems before it’s too late.
  5. Test content in all formats—online mobile, tablet, and desktop; printed flyers (folded and not), print ads, and so on.

How to recover:

So, what do you do if you have a colossal failure? Get out in front of it. Pull it off the web, out of the publications, off the walls. Issue a public apology and move on with a more appropriate campaign. Ironically, this “bad” attention gives your organization a chance to self-correct and look “good” in the public’s eye. And they’ll pay more attention to the new campaign as a result. But don’t use this as a PR tactic—it’s better to have a strong campaign to begin with, and that should be every marketer’s goal.

Note: This post was originally published at our sister site, Capiche.wine.
What do you do if you have a colossal failure? Get out in front of it. Click To Tweet

Management and Intuition

How will you manage in 2020? Is it time to shift your usual protocols? Here are some thoughts you may find useful. Thank you to my friend and colleague John Lamy for this post.


Why Intuition in the Age of Management Science?

Starry Night by Vincent van GoghTwo reasons: First, intuition is a prerequisite for real insight, meaning a fresh understanding of the situation, seeing a reality that you hadn’t noticed before. “Wow, our company is overlooking a major market!” Insights like that are pure gold.

Second, intuition is the primary ingredient of creativity. If you want your organization to truly thrive, you need a continuous stream of innovation in your products, marketing, operations, hiring, and on and on. Otherwise, you’ll be lumped with the lackluster has-beens on the closeout rack.

What Is Intuition?

Intuition usually starts as a subtle feeling in your body, followed by a preverbal stirring, and then you notice a very quiet voice in your head. The whole process is ethereal, way below the radar.

Example: You finish your cup of coffee, and your mind feels quietly present. You stroll out onto the factory floor. You see the latest run of product—50 instruments lined up and ready for packaging and shipping. Then, you feel a little quiver in your gut … you notice that quiver … hmmm. Suddenly: “We could promote our product in the industrial refrigerant industry! It’s huge, we’ve never played there, and we would help reduce climate change!” For you and your company, that’s an intuitive breakthrough! Now go check it out.

How Can You Develop Intuition?

Employee Working with Gantt ChartRational thought is not the enemy of intuition. They are actually vital allies. In fact, intuition’s mortal enemy is our prevailing compulsion to fill every moment with physical or mental activity. We often do that under the banner of efficiency and productivity.

To cultivate your intuition, begin by setting aside a few moments, several times a day, to do nothing at all! Truly feel your body, drop your preoccupations, and let your thoughts go. Open a welcoming space for that quiet little voice to speak up; and when it speaks, listen gratefully. And … just know that intuitive insights aren’t always sweetness and light!

Three caveats here: first and foremost, learn to distinguish your biases and old hurts and angers from something authentically new. Just let the old stuff go, without judgment or feeling bad about it. Second, after your intuitive leap, go back to your old friend rational thought. Is this insight really right? Doable? Risky? Think about it.… Third, studies consistently show that real intuition works best when you have solid knowledge of the underlying field. Even though it can feel good, don’t just opinionate in a vacuum and attribute it to intuition.

All this takes a while. Don’t expect instant results. Enjoy the ride!

Note: This post was originally published at our sister site, Capiche.wine.
Rational thought is not the enemy of intuition. They are actually vital allies. Click To Tweet

The 3 Dimensions of “The Big Goal”

Below is the next in a series of guest articles by Capiche friend and colleague John Lamy.

The research is conclusive: teams perform better when they’re shooting for a Big Goal. Jim Collins (of Built to Last fame) called it the BHAG for Big Hairy Audacious Goal!

But then what? Here’s a handy way of thinking about goals for your group. Consider three interlocking scales:

  1. Push the Envelope or Hold the Fort. You’ll want one big goal that will carry your organization to a new place: “Introduce the new gigulator to the market by October 1.” Excellent. But in the meantime, you’ll also need a few goals just to keep the lights on. “Meet Production Commitment of 750 current model units shipped by the end of the year.” You’ll want to track that Hold the Fort goal as well. The idea is to balance the two kinds.
  2. Stretch Goals. I personally don’t like them. The definition is that we’re only 70% likely to achieve them. I think stretch goals can burn people out and be demoralizing when the team falls short. But the research finds that organizations perform at a higher level with stretch goals than with easier goals that everyone is 100% committed to. Go figure. I still vote for Committed rather than Stretch.
  3. Distributed throughout the Organization or Focused on just one or two departments. In my Silicon Valley experience, I found goals shared by the whole company were much more fun and effective. In the mid-80s, Hewlett-Packard focused the entire international company on improving the reliability of our electronic instruments by a factor of 10. Yes! A big, big goal. But we did it, and it truly brought out the best in the whole corporation.

I think setting out a Big Goal is one of the best, most energizing things you can do to move your company forward. If you decide to do it, keep these three dimensions in mind. That will be one more factor that will help you succeed.

The Transformative Power of “The Big Goal”

Below is a guest article by John Lamy, a friend and colleague who will be writing a series of guest blogs for Capiche in the coming months.

The Big Goal

Here’s a common situation:

  • The management team puts in 10-hour days, running around like crazy, fixing mistakes, putting out fires;
  • most of the non-management folks are less than fully engaged, seem a little lackadaisical, and don’t really understand the operation’s strategy or goals; and
  • you have the gut feeling that the organization is underperforming. Everyone could be doing much better!

You can fix that! It’s not insurmountable, but it takes real focus and effort to get it right.

One proven approach is to establish a robust process for setting and achieving a Big Goal. I call that process the Execution Framework. This involves three steps.

The Big Goal Diagram

The Goal

Start with your:

  • Core Values
  • Strategy
  • Current Issues

Then concoct a single Big Goal that aligns with these three key drivers and spans throughout the organization. Creating and articulating that Big Goal is not easy. It’s as much art as science. In fact, I think it actually requires a little bit of magic!

The Tactics

Step Two can be a little tedious. Figure out the specific set of Tactics (or tasks) that must be executed to realize the Big Goal—department by department, person by person. Write them down; assign them to people; and put measures, targets, and due dates on each Tactic.

The Tracking

Step Three: Meet with your entire team on a cadence (maybe once a month) to make sure you’re on track. What are the problems? Who can help whom? Do you need to pivot? Let team members speak, especially the more junior ones—this is a great opportunity for their personal development.

If you set up your Execution Framework correctly, three amazing things will happen:

  • You’ll hit your Big Goal, and your financial performance will show it.
  • You’ll build a culture that hits your Big Goals, year after year.
  • Your folks will love it, word will spread, and it’ll be easier to hire outstanding people.

The process works. You really can achieve awesome results. Give it a try!

If you are interested in learning more about John, please contact him—and let him know I sent you! If it’s marketing consulting you are interested in, please reach out to me, Chris Cook. I would love to talk with you about your ideas!