Archive for loyalty

Build Your Leadership Cache: The Wall Street Journal Picks the Best Books of 2011

With a steady stream of terrific leadership advice hitting bookstores and inboxes, how do you prioritize your reading? Do you wonder which leadership books will help you make the most difference in your organization? Check out the latest recommendations from The Wall Street Journal here. One recommendation is “The Progress Principal” by Teresa Amabile and Steven Kramer, published by Harvard Business Review Press. Read it and you’ll learn what enhances a worker’s “inner work life”—the stuff that inspires and motivates them to be more productive and creative, among other positive outcomes.

Let me give you a hint: let your workers make meaningful progress at work.

Sounds simple enough, but in the 15 years that Amabile and Kramer collected confidential data from 238 professionals at seven companies (totaling nearly 12,000 days), they gained a laser focus on what frustrates employees, de-motivates them, makes them hate their boss and prompts them to sabotage the success of their employer—and conversely, what motivates them toward better performance, loyalty and innovation.

So how do you facilitate your employees’ feeling of making meaningful progress at work?

Step 1: Allow pride of accomplishment. People want to make a valuable contribution, and feel great when they make progress toward doing so. Knowing this progress principle is the first step to knowing how to boost an employee’s work life. This must be harder than it sounds, as in the work diaries, on one-third of those 12,000 days, the person writing the diary was either unhappy at work, de-motivated by the work, or both. One of the most egregious examples was a head of product development, who routinely moved people on and off projects like chess pieces in a game for which only he had the rules.

Step 2: Set smaller goals to create a sense of movement toward achieving larger goals. This naturally follows the first step. By setting smaller, achievable goals and allowing workers the autonomy to meet them, workers feel a sense of accomplishment and progress. This goes a long way toward increasing motivation and performance.

Step 3: Give recognition for good work. One of the most common mistakes managers make is to assume their employees are doing just fine—or that “bad morale” was a result of poor work ethics or undesirable personality traits. A manager’s actions and words set the tone for the entire organization, and without their recognizing good work, there is little sense of accomplishment and motivation to perform.

Step 4: Encourage and reward transparency. When you hear about problems within the ranks, listen and take action. Don’t deny. Here’s a great example from Amabile and Kramer’s research. In an open Q&A with one company’s chief operating officer, an employee asked about the morale problem and got this answer: “There is no morale problem in this company. And, for anybody who thinks there is, we have a nice big bus waiting outside to take you wherever you want to look for work.” How’s that for a motivator? Makes me want to work for that manager—not!

While Amabile and Kramer’s research doesn’t provide any great new insights, it does drive home concepts that leadership gurus have been preaching for years. Provide meaningful work. Let your employees make progress toward achievable goals. And set the tone for success by recognizing and rewarding good work.

If your business could benefit by leveraging management practices that enhance employee work life, contact Capiche. We specialize in working with businesses and organizations to build high performing teams and to create a culture of productivity and innovation. Or tell us what is working for you! We hope to hear from you soon.

Photo: Image by Dan

 

 

 

 

 

Holiday Festivities Showcase Inspiring Leadership

Last week, I was invited to take part in a local client’s holiday festivities (and I mean festivities)! I am so grateful that I could say yes because it gave me a better understanding of why this company is successful.

During this generous and genuine flutter of festivities (dinner theatre at the Oregon Cabaret Theatre, followed the next day by fun games, gift-giving and a brunch at the Ashland Springs Hotel), I got an even better picture of this company’s culture and leadership. The attendees included corporate office staff, regional theatre managers and several key advisors/vendors including the company attorney, accountant, Coke rep and me. What an honor for me!

This was a time of great happiness and celebration, with much praise and recognition for the years’ accomplishments along with a strategic vision for 2012. I was impressed with the loyalty and desire to perform that this leader has inspired in his team, with many of them being part of the company longer than 5 years, and some for 10, 15 and 20 years.

This leader inspires his team by leading with his own core values of integrity, loyalty, concern for others, accountability and fun. When he learned about my work with the Science of Happiness at Work and the Performance-Happiness Model, he engaged me to work with the corporate team to increase happiness and productivity. Since then, he’s told me that this work has paid off in various ways. In his words:

“Christine has helped me become a better executive. I’m a better listener and I’m handling stress better by realizing when to let things go that I can’t change. During this time of extraordinary challenges in the entertainment business, Christine has helped us come to a common vision, function as a team and communicate better using a shared language. This has made a difference in bringing organization back into the company,” according to John C. Schweiger, chairman and CEO, Coming Attractions Theatres, Inc.

This is the most gratifying thing I can hear. My mission is to spread the Science of Happiness at Work to the masses, helping businesses and organizations create a competitive advantage while doing the right thing for their workforce. Greater profits and doing the right thing DO go hand in hand. Email or call if you’d like a free consultation on what your organization has to gain in terms of happiness and profits.

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