Author Archive for Chris Cook – Page 12

What Brings You the Greatest Joy?

 “What do you do?” a new acquaintance asked me the other day. “I’m in the business of changing people’s lives,” I replied.

“Tell me more,” he smiled. “I use co-active coaching, positive psychology and the science of happiness to help people become healthier, more productive and to flourish,” I said.

I followed up by asking him what in his life brings him the greatest joy. “My partner,” he replied. “She is an amazing woman, and we have a wonderful relationship. Every day is a new adventure, and I cherish our every moment together.”

“What would it be like if you could have that passion in other areas of you life—in your career, for example?” I invited him to explore. “It would be great!” he replied. “I’ve never really thought that could be possible. The place I work at is so miserable. While I try to stay positive, there is so much negativity around me when I’m there. I don’t think I can make lemonade out of the lemons I’ve been given at Blankety-Blank Company.”

Isn’t that the way so many people feel? And what a shame. The thing is, each person has the option to control a good deal of his or her own happiness. Here’s where the science of happiness at work comes in. Because we can measure the key drivers of happiness at work (contribution, conviction, commitment, culture, confidence—coupled with trust, recognition and pride), we can focus in on the areas that need a boost. My business, Capiche, does this with individual coaching and team workshops. The results are impressive—both for the individuals and for the company. Individuals gain greater confidence, creativity, energy and job satisfaction. The company gains longer-term employees with 100% greater productivity who take ten times less sick leave, provide better customer service, make more accurate and better decisions, and are better team players.

Are you interested? I’d love to explore how the science of happiness can work for you. I invite you to contact me for a 30-minute sample coaching session to explore your personal happiness—either as it pertains to work or anything else. If you are a team leader and want to explore how your team can be happier, contact me for a free team happiness at work report that shows where your team could use a boost. Nothing to lose. No obligations. No kidding! I’m in the business of changing people’s lives. chris@capiche.us or 541-601-0114

 

The One Minute Manager—Do You Remember It? Do You Use It?

I was reminded of the classic book yesterday while Skyping with a young manager who trains employees for a multinational Fortune 100 consumer electronics firm in the Washington, D.C., area. She asked me if I’d ever read the book—well yes! We laughed. In 1982 when it was first published!

Hearing this young manager’s perspectives on the book led me to dust off my copy and peruse this forgotten gem. Since reading it nearly 30 years ago, I’ve worked for nine different managers. Which ones were most effective? Which ones elicited the best from their staff? Which ones ran productive, prosperous and happy shops? Yep, it’s the ones who employed the One Minute Management techniques: One Minute Goals, One Minute Praisings, and One Minute Reprimands. They weren’t the ones who spent their days sequestered in their closed offices not providing any feedback—good or bad.

“The best minute I spend is the one I invest in people.”

Written as a parable told through the eyes of a young manager’s search for the best leadership and management skills, one of the key elements of One Minute Management is MBWA (management by walking around), which was coined by Tom Peters around the same time in his best-selling In Search of Excellence.

“Goals begin behaviors; consequences maintain behaviors.”

Good performance begins with clear goals and expectations. These are set during a One Minute Goals meeting. Here, the manager and the employee agree on goals, write them down and then occasionally review them to ensure that they are being met. Consequences are reviewed too—for positive and negative outcomes. The meetings are longer than one minute, but are short and to the point.

MBWA is critical to techniques two and three. Walking around helps a manager catch someone doing something right and provides the opportunity to give One Minute Praisings. The manager praises the employee on the spot, telling him specifically what he did correctly and how that positively impacts the company’s business. Then, the manager lets the employee savor the moment, and finishes with a handshake.

“Feedback is the breakfast of champions.”

The third technique is the One Minute Reprimand. Being honest and accountable with those around you involves reprimanding when a wrong has occurred. The first step is to reprimand immediately and specifically. This is the same as the praise technique, and it holds an important aspect of the goals technique: it enables an understanding of goals and responsibilities and how to complete them correctly. It’s critical that following the reprimand, you shake hands and remind the person that it was simply their performance that you did not like—not them as a person. The handshake is important and reinforces that you believe in the person and their abilities.

“People who feel good about themselves, produce good results.”

The One Minute Manager is one of the best selling business books of all time. For nearly 30 years, millions of managers in companies small and large worldwide have benefitted from the simple techniques laid out by authors Kenneth Blanchard and Spencer Johnson.

It’s a quick read that lays out simple and easy-to-use basic management skills (that are used less often that you would think). You can differentiate yourself from most managers by actually using them!

If you’re not regularly using these simple techniques, I challenge you to try them out and see what changes with your team. Call or email me for a 30-minute leadership coaching session. Let’s put the One Minute Management techniques to work for you!

What Does it Take for an Entrepreneur to Turn a Good Idea into Reality?


It takes grit for sure. You know, that combination of passion and perseverance. It also takes the ability to recognize change and see the opportunity that change brings. Think about the music industry. The Internet completely blew the doors off traditional distribution channels and made way for iTunes, emusic, and other music download services. That’s just one example.

Launching a business or product in a “lean” fashion saves time and money, and mitigates some risk. When it comes to the topic of “launching lean,” I like to refer people to Eric Ries’ lean methodologies. In a nutshell, it’s build, measure, learn—a continuous cycle that allows your business or product to evolve and become more and more relevant to your customers.

While we may think that entrepreneurs have to think completely differently than regular business folk, one message resonates loud and clear for anyone and everyone in business—it’s all about your target audiences. And you have more than one target audience. It’s not just your customers. You also have other audiences that are critical: perhaps you have investors, bankers, angels or venture capitalists. You may have distributors, others in your supply chain, strategic partners. Whatever the target audiences are, it’s critical that your communication be tailored to their needs and that you meet them where they are (i.e., tradeshows, social media, traditional media, professional and trade organizations).

While all this may seem daunting, there’s good news for entrepreneurs in Southern Oregon. Organizations around Oregon have banded together to help new businesses/entrepreneurs in Southern Oregon get going and find success—and I’m excited to be a part!

Tuesday night was another great learning experience at “Jefferson University,” where I’m a part of a team of mentors and coaches to a group of entrepreneurs. Jefferson U is a collaboration between the Small Business Development Center (SBDC), the Sustainable Valley Technology Group, the Oregon Entrepreneurs’ Network, The Oregon Community Foundation and the Jefferson Grapevine (Entrepreneurial & Angel Network)—led by Southern Oregon Regional Economic Development Inc. (SOREDI).

Jefferson University was kicked off by the executive director of Oregon Technology Business Center May 5. This week, we heard from an expert on developing financial projections, getting funding and designing exit strategies. During several sessions, I delivered the low down about marketing. Other experts talked about getting the right team together and creating a culture that supports success. A patent and trademark attorney spoke about intellectual property and creating a competitive advantage. We’ve also heard from successful business people about their experiences at the Motorcycle Superstore and Darex.

Our entrepreneurs are learning so much—as are the mentors. This Saturday, we have a pitch clinic where the entrepreneurs practice their pitch to investors. On June 8, the teams will present to investors, bankers, community leaders, and other business people. The feedback they receive will play an important part in their lean launch.

It’s a great process to be involved in and to help make a difference in the local economy as we help new start-ups become real, solid businesses.

If you have a business idea or are thinking about expanding your current business, please reach out to me. I can either provide direct advice or point you to a resource that’s appropriate to your need. My areas of knowledge are in marketing, leadership development and creating successful cultures. I look forward to talking with you! Reach me at 541-601-0114 or chris@capiche.us.

Do One Emotionally Difficult Thing Every Day

How are you avoiding the tough—but productive—conversations that you could hold with your self? Or, as I like to ask, “What lies are you telling yourself right now?” (Admittedly, a little harsh.)

This week I am inspired by Peter Bregman’s article, just posted at Fast Company. Essentially, he challenges each of us to do one emotionally difficult thing every day. Most of us will avoid that challenge like the plague. But here’s why we might re-think that.

Tackling something that is emotionally charged is hard enough. But what’s worse? The pain we feel by not taking action. Not telling a colleague when his behavior is interfering with your work. Not saying no to the “friend” whose company leaves you drained every time you meet her for lunch—or anything else!

For me, it’s about articulating what’s going on. At the Coaches Training Institute (CTI), we just call it AWGO–articulating what’s going on. It’s a powerful coaching tool and can be used productively in most instances.

It’s hard to be honest and direct sometimes, especially within certain employment structures. I’ve found that as long as you are speaking with integrity and compassion, you will find greater happiness and make better choices. Every day in which you take on an emotional challenge gives you strength and underlines your integrity. It’s natural to experience fear that such openness will result in a bad outcome—that’s why it’s such a challenge.  The outcomes, though, are far better than the price you pay.

What sorts of things might you find emotionally difficult to do? Please share your ideas here. If it’s difficult for you, it’s most likely difficult for others too.

 

 

 

You Are Not the Mistakes You Have Made; You Are the Lessons You Have Learned.

Simple enough to say. Hard to own. We spend our whole lives judging and being judged by what we do—both good and bad. In our culture, mistakes are most often perceived as bad. Although lessons ensue, it’s the mistake—not the lesson—that is most remembered and internalized. It’s time to flip that paradigm. Grab hold of the lesson. Embrace the mistake. We fail forward. Without failure or mistakes, there is no learning. And isn’t learning what it’s all about? (No, it’s really NOT the hokey pokey!)

The learning model described as “Four Stages for Learning Any New Skill” shows that we begin in a state of unconscious incompetence. Then we move to conscious incompetence (where we know how much we don’t know). Then we hit the level of conscious competence, being very tuned in to the process of our work or skill.

Our end goal is to become unconsciously competent—to do what we do with complete ease, in the flow. In other words, we begin as a child who has no idea of what she knows or doesn’t know, nor of what can be known. We progress toward mastering our lives with thoughtfulness to living authentically with little or no effort.

I’m exploring this at my training this week at The Coaches Training Institute. Pretty intense stuff, and very important to becoming an authentic person and coach. I invite you to contact me at chris@capiche.us for a sample coaching session. I would be delighted to give you a complimentary 30-minute coaching session so you can begin to reach your life’s goals!

Spring—A Time to Reawaken!

Springtime. Are you ready to emerge from your wintertime way of life and welcome the new possibilities of spring? I say, “Yes, I am” and when I look at what I’m doing, it’s perfect! Last month I began the fast-track co-active coaches training program at The Coaches Training Institute in San Rafael, CA.

What do I love most about the program? I love that the co-active coaching model is built upon one very powerful belief: people are naturally creative, resourceful and whole. PEOPLE ARE NATURALLY CREATIVE, RESOURCEFUL AND WHOLE. How do you feel when you read this? Do you feel like this is a place where you are ready to embrace your future? YES!

So, for the next two months, I’ll be traveling back and forth to California for my seminars and doing a lot of practice coaching—I’m taking new clients at a reduced rate until I am certified this summer. I’m very excited about what I’m learning and how it will dovetail into my current happiness in the workplace consulting business. It will reinforce the trainings to develop high-performance teams. It also will give more depth and breadth to the executive leadership coaching I provide.

I promise to share as I go! You will meet some of my auspicious cohort—16 terrific people from far and wide: China, India, England, Norway, Seattle, LA, the San Francisco Bay Area, Colorado and Oregon. I will challenge you with powerful questions too.

Here’s one: How does your current career align with your personal values?

How would you answer? Does this make you feel good? Or do you feel like you are missing something important? Perhaps that’s where we start on your leadership coaching journey.

That’s all for now! May this spring awaken your natural states of creativity and resourcefulness. May you feel whole as you move forward with the things that can make your life feel meaningful and happier—even at work! Contact me for coaching at 541-601-0114 or chris@capiche.us.

Bonjour printemps!

Teaching with the Power of Digital Media

The educational landscape is shifting—fast. It’s because of three revolutions that have occurred since 2000. This was the message of Lee Rainie, director of the Pew Internet and American Life Project, as he delivered the keynote to the NROC Annual Membership Meeting in Monterey, CA, earlier this week. NROC is the National Repository of Online Courses and is made up of members from state boards of education, school districts, digital academies, virtual universities, education networks, and more. I was at this meeting because I’ve been consulting for the parent organization, the Monterey Institute for Technology and Education. (See more about NROC and MITE at the end of this blog post.)

I was hooked immediately by the positive outcomes from this new educational model and then reeled in by the call for positivity in delivering the educational experience.

Three revolutions that are shifting the educational landscape

1). Broadband facilitates networked learning

2). Mobile connectivity alters learning venues and expectations

3). Social media aids peer-to-peer learning by doing

What does this mean? There are new kinds of learners emerging—both in capacity and learning styles. They are more oriented towards being nodes of production. More self-directed. More reliant on feedback and response. Better arrayed to capture new info. And more inclined to collaboration.

And according to the 75 NROC meeting attendees, for this new technology-based and often remote online learning to be effective, teachers, learners and parents must embrace the experience and come at it with positive expectations. Many are doing just that, and we heard compelling success stories. Others are just getting started, and many more are just beginning to think about it. There is a great deal of potential in changing the delivery of education, and there are many benefits to come.

What is the future of learning/knowledge?

Rainie referred to Shana Ratner’s (1997) “Emerging Issues in Learning Communities.”

  • With the old education system, learning is transactional. Knowledge is objective and certain. Learners receive knowledge. Knowledge is organized in stable, hierarchical structures that can be treated independently of one another. And our “intelligence” is based on our individual abilities.
  • In the new education system, learning is a process. Knowledge is subjective and provisional. Learners create knowledge. Knowledge is organized “ecologically” (i.e., disciplines are integrative and interactive). And our “intelligence” is based on our learning communities.

Don’t forget the positivity

Ben Williamson’s recent blog at DML Central about “Happiness, Learning, and Technology: Why “Affective” Schools are the New “Effective” Schools” underscores the need for digital learning to be infused with the same (or more) positivity as traditional learning. This is a great read for anyone involved in the online learning revolution. With Williams’ urging, perhaps we will REALLY transform education—as long as we make sure a positive outlook bears as much gravitas as the information that we convey.

About MITE and NROC

Supported by grants from the William and Flora Hewlett Foundation and The Bill and Melinda Gates Foundation, The Monterey Institute for Technology and Education (MITE) has developed an open education resource called HippoCampus.org to provide high-quality, multimedia content on general education subjects to high school and college students free of charge.

Contact Capiche

Positivity has an important place in every aspect of life. Please post examples so that others may see how a positive approach has helped you with a specific outcome or process. Or contact me if you are interested in exploring ways that your life can be more fulfilling through positivity. Cheers!

 

 

April is the Cruelest Month

Fools, showers and tax returns. Perhaps T.S. Eliot was right when he wrote that “April is the cruelest month.”

April is bad news whether you’re in New York desperately trying to fill in your tax return (due April 17 this year), in London gathering together your end-of-year accounts (April 6) or are one of hundreds of new graduates having a nerve-wracking start at a major company in Tokyo (April 1 is the usual date for the entry ceremony—Nyushashiki—for new employees).

Data gathered in collaboration with The Wall Street Journal (see original article; see results), tells us that people around the world are more unhappy at work in April than any other month. So why does this matter? The Science of Happiness at Work and The Performance-Happiness Model tell us that happiness is a significant indicator of performance outcomes. The happier employees are at work, the more they feel engaged, energized, and “on task.” And the less they’ll be out sick or thinking about leaving their job.

In other words, Happiness at Work predicts employee performance and motivation. And it has a significant impact on the bottom line.

Back to April and its effects. Employees appear to experience a significant rough patch throughout the month. They report spending less time on task, less time feeling energized, and less time feeling engaged. What’s worse for employers is that April is when employees report their greatest desire to leave their jobs.

But why April? There are two massive and obvious drivers: recruitment and HR practices.

Let’s take recruitment first. When organizations think of recruiting, they are unlikely to do it in December. They start in January. They write the job descriptions, check with HR and their favorite consultants. Then they get going in early February.

But by the time they’ve found the right person, April has come around–and that’s when employees move on. So it’s no surprise that the housing market is buoyant at the same time. Movement is the order of the day in April, so things get done before the summer break.

There is however a serious added effect. The employees who quit, don’t only leave their jobs: they leave a great deal of dissatisfaction behind them too.  No one likes being left while others move on to greener pastures.

The negative effect of changed relationships and responsibilities rumbles throughout April, spreading like contagion from person to person, but like wildfire if more than one key employee leaves. It’s the time when personal and professional networks interact creating a strong ripple effect.

Turning to HR practices. The exodus in April is often kick-started by new targets and key performance indicators set in January.  When the old year ends, a new one begins, and that’s when fresh targets are set. The satisfaction of having achieved a budget or met your targets lasts only a very short time—especially compared to the difficulty of starting again from scratch.

Many organizations make things worse by asking for “stretch targets” or “big, hairy, audacious goals,” aka impossible ones. Too often impossible goals, which get bosses salivating, are seen as unachievable and therefore massively demotivating by the employees who have to deliver them. Especially when those goals are coupled with uncertain economic times. That’s when employees start thinking about greener pastures—at the same time as recruitment is getting going.

So what should organizations do? Being aware of the coupled effect is one thing. If you know it’s happening you can take steps to nurture your best employees and make sure that you are connected to them. Especially at this time of year.

Oh. There’s one more thing to be aware of. Mondays are less happy than other days of the week. Employees report significantly lower levels of commitment to their jobs, goal achievement, feelings of efficiency and effectiveness, and general positive feelings to name a few.

This year April has five Unhappy Mondays and a tragic Tuesday (Tax Day). Enjoy them all.

If you’re interested in finding out how happy at work you are, click here. For a free team report for 9-19 people, contact Chris.

 

What’s so Funny ‘bout Peace, Love and Understanding? Making Cross-functional Teams Succeed.

Have you ever endured a team meeting that went from productive to disastrous? Where the people from the departments that make up the team just didn’t seem to get it? They fought with each other, protected their own departments and were distracted by a bazillion side issues and personal problems? Did you drift off, thinking of Elvis Costello’s plaintive cry, “What’s so funny ‘bout peace, love and understanding?” Does it make you want to go back to the good ol’ days where each department did its job and didn’t have to worry about what was going on in other areas of the organization?

I hope not, because those days are gone and not likely to return. With your organization’s competition re-re-engineering, Six Sigma-ing, TQM-ing and getting even leaner and meaner, now is the time to get your cross-functional teams working better together.

A cross-functional team is made up of at least three people from different functional areas working toward a common goal. This team will have members with different functional experiences and abilities, and who will likely come from different departments within the organization. A team member might even be an external partner. A cross-functional team is typically responsible for all or some segment of a work process that delivers a product or service to a customer who is either external or internal to the organization. The work process requires input from several functional areas, therefore group collaboration is essential. When managed properly cross-functional teams provide flexibility, control and speed, coupled with multi-disciplinary knowledge. In fast-changing markets, cross-functional teams can quickly respond to customer needs.

So what can you do to get a cross-functional team operating at its peak potential? Start by establishing shared values and a common goal. Emphasize collaboration and team rewards. As a team, agree upon how you will operate. How you will communicate and how often? How will you hold each other accountable? How can you best help one another? Effective teams are committed to communication and collaboration as well as constructive conflict. People working on teams also develop mutual accountability for the success or failure of the team’s efforts.

What can you do to be a better team member?

  • Consider things from the point of view of your teammates
  • Think about how your work impacts the work of others on the team
  • Look for input, advice and ideas from others on the team, and don’t push your solutions on others
  • Share ideas freely; don’t be afraid to give away your “secrets”
  • Embrace the diversity of your team
  • Get to know your teammates—what they value, how they like to be recognized, their preferred methods of communication

What if you’re the team leader? Do all of the above PLUS take on more the role of a coach than a traditional manager. You champion ideas, but don’t command. You don’t give orders or assignments, but you rely on the entire team to take part in decision-making. You are not “over” the group, but rather a contributing member of the group. You promote performance and makes sure that the team efforts are in line with the goals of your organization. It is also your responsibility to be the liaison for upper management, suppliers and other outside entities. In a sense, you are the team’s key spokesperson that keeps a clear vision of the team’s goals and promotes activities to obtain those goals.

The return on investment will be increased productivity, creativity and efficiency. The end result will be better because you have developed a product or service that meets the customer’s needs and has the sales associates’ buy in. AND you will have improved quality and innovation because you are getting all the best ideas from everyone. Cheers!

Image by digitalart

 

 

 

Why Happiness at Work Trumps Employee Engagement and Job Satisfaction

Last Friday, I had another chance to share the benefits of happiness at work – this time with 20 members of the Douglas County, OR, Society for Human Resource Management. There was a diverse group of organizations represented – from Roseburg Forest Products, the News Review, Umpqua Dairy Products and Ingram Book Company to the Umpqua Indian Development Corp.

As defined, happiness at work is a mindset that allows you to maximize your performance and achieve your potential.

During the two hours we shared, there was discussion about the difference between happiness at work, employee engagement and job satisfaction. Fortunately, I am familiar with recent research on just that topic, so I shared the latest facts.

The concepts are related, yet very different different. One thing is certain: happiness at work is a stronger predictor of performance than engagement or satisfaction. And that’s important because performance is what you really want on the job. Here’s the paradox: people who report high levels of happiness at work also report high job satisfaction and high engagement. But people with high engagement or job satisfaction are not always happy.

How can that be? You might be strongly self-motivated and power through the challenges at work (high engagement), but you may not be happy. Nor will you be satisfied with your job. (In fact, this is often the situation with executives. And this is a good predictor of intention to quit.) This suggests that happiness at work is a bigger and more important concept than employee engagement or job satisfaction. We know the drivers of happiness at work, and we can measure them quite accurately for individuals and teams. Job satisfaction and engagement don’t lend themselves to such definitive measurement. These two concepts are more closely tied to organizational attitudes that are extremely hard to interpret or influence. These typical questions illustrate this point: “My manager helps me engage with my work” and “As an employee, how satisfied are you with your work?” Engagement and job satisfaction are typically seen as driven by the top down. I believe that happiness at work is a joint responsibility of managers and employees.

Keep in mind that job satisfaction and engagement are older concepts that were developed in the ’60s and ’70s when the workplace was very different. They are based on research that occurred inside organizations whose structures were more hierarchical and had more of a command and control approach. This doesn’t jibe in today’s flatter, lean-and-mean organizations that rely more on knowledge work.

Happiness at work takes the traditional measures of employee engagement and job satisfaction to a deeper and more practical place, with outcomes of greater performance, leading to higher levels of productivity and profits.